Frequently Asked Questions (FAQs)
1. What makes Gloves Mate USA gloves different?
Gloves Mate USA gloves are designed for comfort, durability, and performance. We use high-quality materials, reinforced stitching, and ergonomic designs to ensure a secure fit and long-lasting wear. Whether for warmth, work, sports, or everyday use, our gloves are built to deliver protection and reliability. We are proudly based in the USA and focus on quality in every pair we offer.
2. How do I choose the right glove size?
Each product page includes a detailed size guide to help you find the perfect fit. We recommend measuring your hand and comparing it with our sizing chart before placing your order. A proper fit ensures better comfort, flexibility, and performance.
3. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. In such cases, we will cover the return shipping and ensure a quick replacement or refund.
4. How long does shipping take?
Orders are typically processed and shipped within 1–2 business days. Standard delivery within the United States usually takes 3–7 business days, depending on your location.
5. Do you ship internationally?
Currently, we ship only within the United States. We are working on expanding our shipping options to serve international customers in the future.
6. Can I return or exchange my order?
Yes. We accept returns within 15 days of delivery, provided the gloves are unused and in their original condition and packaging. Exchanges are also available for size issues. Please visit our Returns & Refunds page for full instructions and eligibility details.
7. How can I contact customer support?
You can reach our support team by email or through our Contact Us page. We aim to respond to all inquiries within 24 hours during business days.
Contact Information
Email: help@glovesmateusa.com
Phone: +1 512 615-5716
Address: 807 Waukegan Rd Deerfield, IL 60015, USA
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST