Refund policy
REFUND & RETURN POLICY
At GlovesMate USA, we want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
RETURNS
We accept returns within 30 days of the delivery date. To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging with all tags attached
- Proof of purchase (order number or receipt) is required
NON-RETURNABLE ITEMS
- Items marked as "Final Sale"
- Used or worn gloves (for hygiene reasons)
- Gift cards
HOW TO INITIATE A RETURN
- Email us at help@glovesmateusa.com with your order number
- We will respond within 24-48 hours with return instructions
- Ship the item back to: 807 Waukegan Rd, Deerfield, IL 60015, USA
- Once received and inspected, we will notify you of approval
REFUNDS
- Approved refunds are processed within 5-7 business days
- Refund will be credited to your original payment method
- Shipping costs are non-refundable unless the item was defective
EXCHANGES
- We offer free exchanges for wrong size or defective items
- Email help@glovesmateusa.com or call +1-512-615-5716 to request an exchange
DEFECTIVE OR WRONG ITEMS
If you received a defective, damaged, or incorrect item:
- Contact us within 7 days of delivery
- We will cover return shipping and send a replacement at no cost
Contact Us
Brand Name: Glovesmate USA
Address: 10990 Wilshire Blvd,
Suite 1410 Los Angeles, CA 90024
Email: Help@glovesmateusa.com
Customer Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM (EST)
Response Time:
Our customer support team typically responds to inquiries within 24 business hours on working days.