Last Updated: January 1, 2025
GlovesmateUSA is committed to making glovesmateusa.com accessible to everyone, including people with disabilities. We believe that all users — regardless of ability or the assistive technology they use — deserve a seamless shopping experience. This statement explains our accessibility standard, what we have implemented, known limitations, and how to reach us if you encounter a barrier.
1. Our Target Standard
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines are the internationally recognized benchmark for accessible web design, covering visual, auditory, cognitive, and motor impairments.
2. What We Have Implemented
- All product images include descriptive alt text for screen reader users
- Page structure uses a logical, sequential heading hierarchy (H1 → H2 → H3)
- Text-to-background color contrast meets WCAG 2.1 AA minimum ratio of 4.5:1 for normal text
- All interactive elements — buttons, links, form fields — are navigable by keyboard alone
- Form fields include visible labels; error messages use plain language describing exactly what to fix
- Link text is descriptive and explains the destination — no ‘click here’ or ‘read more’ links
- Font sizes are set in relative units so they respond to browser text-size adjustments
- Checkout and cart functions work with keyboard-only navigation
3. Assistive Technology Compatibility
Our site is designed to work with:
- Screen readers: NVDA, JAWS, VoiceOver (iOS and macOS), TalkBack (Android)
- Keyboard-only navigation using Tab, Shift+Tab, Enter, Spacebar, and Arrow keys
- Browser zoom up to 200% without loss of content or functionality
- Windows High Contrast Mode and macOS Accessibility Display settings
- Voice control software including Dragon NaturallySpeaking
4. Known Limitations
While we work continuously to improve accessibility, some limitations currently exist:
- Some older product listing pages may be missing alt text on images — we are correcting these in batches
- Third-party tools embedded on our site (payment processors, rate calculators) are controlled by those vendors; we cannot guarantee their full accessibility compliance
If you experience any issue with these areas, please contact us and we will provide the information you need by an alternative means (email, phone).
5. How to Report an Accessibility Issue
If you experience difficulty accessing any part of our website, please tell us. Describe what page you were on, what you were trying to do, and what device or assistive technology you were using. We will respond within 2 business days and work to resolve the issue or provide an accessible alternative.
| GlovesmateUSA — Customer Support |
| Email: help@glovesmateusa.com |
| Phone: +1-512-615-5716 |
| Address: 807 Waukegan Rd, Deerfield, IL 60015, USA |
| Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST) |
| Response: All inquiries answered within 24 business hours |
6. Ongoing Commitment
Accessibility is an ongoing process. We conduct periodic reviews using automated and manual testing, respond to user feedback, and update our implementation as standards and our site evolve. We are committed to making GlovesmateUSA fully accessible for all users.